Select Your Location

Please confirm your Location to route your request to the responsible local team.

Which INCYTE product does the complaint relate to?*

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* Mandatory

Please describe the complaint in as much detail as possible, including dates, the quantity affected, whether patient treatment has been impacted by this event and if the product is available for return. If an adverse event occurred because of this defect, please provide detailed information of the experienced adverse event here.

* Mandatory

Photo upload

To assist us in investigating your complaint, please provide photos of the product and its packaging from all angles, highlighting the potential defect.


Please provide details on whether you obtained the product directly from INCYTE or via distributor. If purchased via distributor, please provide name and location of the distributor.

Privacy Policy:

Incyte processes personal information about you, such as your full name, business contact information, specialty, any personal information you will need to provide while submitting an enquiry, reporting an adverse event or reporting a product quality complaint, and with your explicit consent, to communicate with you about any type of medical-scientific information or educational material.

Depending on your location, you may have the right to access, delete, restrict, edit, move or object to the use of your personal information. Depending on your location, you also have the right to lodge a complaint with the data protection authority at your place of residence or work.

You can learn more about Incyte’s privacy practices by visiting incyte.com/privacy-policy. By accessing this link, you can learn about the types of personal information we collect, how we use it, whether collection and processing is optional, the sources of the personal information we process, how it is shared, where it is stored or transferred to, how long we keep it and contact information for Incyte, Incyte’s data protection officer and your supervisory authority.

Please contact privacy@incyte.com if you have any questions, concerns or wish to exercise your rights.


* Mandatory

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